FAQ

FUN ANSWERS to QUESTIONS

Got a question? Get ready for some fun answers because we want to make your online shopping experience as splendid as possible. We’re psyched that you’ve considered shopping with us (or maybe you’ve already bought something – thanks!), so we strive to answer all your questions. We hope the list below will keep you from thinking too hard so you can focus on picking up some sweet gear from Ski The East. If you have a question that’s not answered below, just hit us up here:

EMAIL

Phone: 802-871-5133

ONLINE STORE RETURNS & EXCHANGES

Ski The East Fulfillment
66 Saratoga Blvd.
Devens, MA
01434

INTERGALACTIC HEADQUARTERS

Ski The East LLC
34 Blair Park Rd.
Suite 101
Williston, VT 05495 USA
802-871-5133
ski@skitheeast.net


Shipping

After an order is placed, it will ship from Massachusetts within 24 hours*. Please note: ranger fleece jackets, vests, spruce tech hoodies, women's pinnacle funnel necks, and sherpa jackets begin shipping December 10.

Due to order processing and our small shipping team, your order will typically ship from our warehouse within 48 hours (1-2 days).

The fastest shipping method we offer is Priority Mail, which takes 1-3 days in transit. First Class Mail is also pretty fast with 2-3 days transit time for shipments. Within Northern NY and most all of New England (parts of Northern Maine excluded), your First Class package will only take 2 days in transit.

So to do the math, please factor a minimum of 3-5 business days for our gear to leave Devens, Massachusetts and arrive at your doorstep. Note that USPS does deliver on Saturdays.

We also offer USPS Parcel Select, which is a slower shipping method than Priority (and usually cheaper), and has undetermined transit times. But if you live within the Northeast, it typically won’t take too much longer than Priority to arrive. If you live a far distance from our warehouse in Massachusetts, like in the Southern Atlantic, Mid-West, Rockies, West Coast, or outside of the continental U.S., then obviously please expect a longer transit time.

On occasion, USPS International packages may be held at Customs for an undetermined amount of time and delay the shipment.

We apologize for any inconvenience this shipping time frame might cause. We are a small operation and are always working towards streamlining our shipping policies for the future. Thanks for you understanding.


Your order through the Ski The East online store is shipped via the United States Postal Service (USPS). We offer tracking information for all shipments except if you only order stickers. You should receive an automated email with a tracking number once your shipping label has been created. Please let us know if you do not for some reason.... typically it means that you have entered an incorrect email address during checkout, or in the more uncommon scenario, your order was not successfully processed.


Ski The East determines shipping costs through direct integration with the United States Postal Service (USPS) shipping rates calculator. All shipping costs are quoted based on weight, size, zip code, and a flat rate handling fee.

* If you only order 6 or less Sticker Packs then your order will automatically be shipped via USPS for a flat rate of $3. This makes small quantities of stickers more affordable. Sweet.


The Ski The East online store shipments are limited to destinations within the USPS delivery area. We do ship globally, but unfortunately, not all international orders can be processed through our checkout. You should be notified if your order is unable to be completed because of these limitations. We apologize for any inconvenience.


GUARANTEED CHRISTMAS DELIVERY: Place order by Wednesday, December 19 at 2pm EST.

CHRISTMAS CUT OFF TIMES:

UPS Next Day Air: Thursday, Dec. 20 at 11:59pm EST. Your order will ship on Friday and deliver on Monday, Dec. 24. UPS does not deliver to residential on Saturday.

USPS Priority Mail: Wednesday, Dec. 19 at 2pm EST. Your order will ship on Friday and may reach some locations in 1 day but cannot guarantee. Any state in New England is a "good bet" because we ship from Massachusetts.

UPS Ground: Thursday, Dec. 13 at 11:59pm EST. UPS does not deliver to residential on Saturday.

See a map for USPS Priority Mail here and use 01434 as the "from" zip code:
https://www.usps.com/priority-mail/map

More shipping info HERE

Payment

All the major big boys: Visa, Mastercard, American Express, and Discover.


Absolutely. To ensure maximum security, the Ski The East Store uses a 128 bit SSL certificate, the same encryption device that many online banks use. We do not store credit card data. Your billing information is only used to complete your most recent purchase. For further assurance, you will notice an “s” added to the beginning of the web address (“https://”) from the moment you click the “checkout" button (regardless of whether or not you follow through with your purchase). This signifies that you are browsing on a secure platform.

Placing an Order

Email orders: Please email your order details and phone number to service@skitheeast.net. Once your email is processed, and your desired items are confirmed available, you will receive a phone call so we can acquire your credit card information and complete the transaction.
Phone orders: Please call our office at 802-871-5133 to speak with a real human, not robots. Once your desired items are confirmed available, you can then provide your credit card information to complete the transaction. You will be emailed an automated receipt once your payment clears.


Are you serious? Ski The East and the Ski The East Store only sell merchandise that we are proud to be offering and that we would wear or use ourselves. If you have any questions regarding more specific information on a product than what is listed in the Ski The East Store, please do not hesitate to contact us: service@skitheeast.net

Returns / Exchanges

CLICK HERE to see our return and exchange policies.


Firstly, our sincere apologies for the complications with your order.

If you were sent the wrong item, or if an item is missing, please report it by sending us an email:
service@skitheeast.net

At the expense of Ski The East, we will happily take back any incorrect item and ship the correct one with no additional cost to you. If you’re missing an item that you ordered, we’ll ship it out asap with no additional cost to you.

For incorrect items received, please CLICK HERE

We’re only human, and mistakes happen, but we guarantee we’ll smooth things out for you. The last thing we want is for our customers to wait an eternity to receive their gear. We want people enjoying our sweet store products as soon as possible in every corner of the globe, so we’ll do our best to make sure that happens.

Other

If you want to see, touch, smell, or try on our apparel and accessories, we are proud to be offered at over 100 physical retail locations where you can do this…

For a list of Retail Store names, locations, and contact info, please visit our interactive DEALERS PAGE


Geeze, thought we pretty much covered it all, but of course please feel free to contact us with any questions, comments, or concerns about our online store or merchandise.

Email: service@skitheeast.net
Phone: 802-871-5133

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